Last updated: March 16, 2026
By accessing or using Noetra ("the Service"), operated by Noetra Inc. ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.
Noetra is an AI-powered sales coaching platform that enables organizations to record sales conversations, generate transcriptions using third-party AI services, and receive automated coaching feedback and performance analytics. The Service includes audio recording, speech-to-text transcription, AI-driven coaching analysis, team dashboards, and reporting tools.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account. You must be at least 18 years old to use the Service. You must notify us immediately of any unauthorized access.
The Service involves recording audio conversations. You are solely responsible for obtaining all necessary consents from all parties being recorded, in compliance with applicable federal, state, and local laws. Many jurisdictions require all-party consent for audio recording. Noetra provides the technology platform but does not manage consent on your behalf. Failure to obtain proper consent may violate wiretapping and eavesdropping laws and could result in civil or criminal liability.
Paid plans are billed monthly on a per-seat (per sales representative) basis at $99 per rep per month.
Subscriptions automatically renew at the end of each billing period. You may cancel at any time through your billing settings; cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. Prices are subject to change with 30 days' notice.
Payment processing is handled by Stripe, Inc. By subscribing, you also agree to Stripe's Terms of Service.
New accounts receive a 14-day free trial. No credit card is required during the trial period.
You agree not to:
You retain ownership of all audio recordings, transcripts, and data you upload or generate through the Service ("Your Data"). We process Your Data solely to provide the Service, including transcription via third-party AI services and coaching analysis.
We do not sell Your Data. We do not use Your Data to train third-party AI models. See our Privacy Policy for detailed information about data handling.
The Service, including its software, design, features, and documentation, is owned by Noetra Inc. and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription period.
Coaching feedback, scores, and transcriptions are generated by artificial intelligence and may contain errors. They are intended as tools to assist your coaching, not as definitive evaluations. AI coaching feedback should not be relied upon as the sole basis for employment, compensation, or disciplinary decisions. Human judgment should always be applied.
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control. We are not liable for any downtime or data loss resulting from service interruptions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOETRA INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.
Our total liability for any claims related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
You agree to indemnify and hold harmless Noetra Inc. from any claims, damages, or expenses arising from: (a) your use of the Service; (b) your violation of these terms; (c) your failure to obtain proper recording consent; or (d) your violation of any applicable law or third-party rights.
Either party may terminate this agreement at any time. You may cancel your subscription through billing settings. We may suspend or terminate your access for violation of these terms, non-payment, or if required by law.
Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 30 days after termination, during which you may request an export. After 30 days, Your Data will be permanently deleted.
We may update these terms from time to time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.
Questions about these terms? Email [email protected].